6 July 2024, Chennai : Standard Chartered Jobs at the Bank is searching for a Specialist to join the team in Chennai, India, that handles client resolutions. This role involves supervising service operations, addressing client complaints, and supporting customer inquiries to enhance service quality. It is an ideal opportunity for individuals keen on Standard Chartered jobs, particularly fresh graduates. Apply https://www.sc.com/en/global-careers/
Standard Chartered Jobs Responsibilities
- Apply : To Apply For This Job, Click Here
- Handle client complaints promptly and monitor the resolution mailbox effectively.
- Achieve productivity goals and ensure process accuracy.
- Quickly address client requests according to service level agreements (SLAs).
- Identify potential successors for key roles and work closely with colleagues.
- Have a strong understanding of the bank’s products and services.
- Be adaptable to working different days and time zones.
- Adhere to turnaround times (TAT) for issue resolution.
- Maintain compliance with regulatory and business standards.
- Complete all required e-learning modules promptly.
- Protect data confidentiality and follow compliance guidelines.
SC Job Details
- Job Title: Specialist – CRU
- Location: Chennai, India
- Qualifications: Bachelor’s degree preferred
- Skills Required: Proficiency in Microsoft Office and Verint, strong communication skills, exceptional problem-solving capabilities
- Performance Measure: Unplanned absences should be fewer than 3 per year
- Main Contacts: Clients from the UAE, and CPBB Management
This recruitment drive highlights Standard Chartered Bank’s commitment to enhancing customer experience and efficient complaint handling. Effective complaint management is essential for competitiveness and regulatory compliance.
Standard Chartered Jobs Regulatory and Business Conduct
- Demonstrate excellent behavior and uphold the Group’s Values and Code of Conduct.
- Promote the highest ethical standards in regulatory and business practices.
- Collaborate to identify, report, address, and resolve risks and compliance issues effectively.
SC Job Audit Controls and Cost Management
- Follow all Group policies and procedures.
- Complete all required e-learning modules promptly.
- Refrain from sharing passwords and comply with the email policy.
- Adhere strictly to compliance and anti-money laundering guidelines.
- Maintain a good audit rating and ensure client data confidentiality.
Standard Chartered Jobs Multi-functional Responsibilities
- Integrate the Group’s brand and values.
- Carry out responsibilities following Group, Country, Business, or Functional policies and procedures.
- Manage multiple tasks efficiently.
Industry experts underscore the critical importance of a CRU Specialist in cultivating customer trust and loyalty.
“Effectively addressing customer concerns within today’s competitive banking environment can have a significant impact on a bank’s standing and client retention,” explained a specialist in banking operations.
Standard Chartered Jobs is actively recruiting for a CRU Specialist role in Chennai to showcase the vital role of efficient complaint resolution and top-notch customer service in contemporary banking. This position plays a pivotal role in improving customer satisfaction, ensuring compliance with regulations, and maintaining the bank’s reputation. Prospective candidates are invited to apply through the provided link, ensuring they meet the criteria and are prepared for a position that requires adaptability and a strong emphasis on delivering excellent customer service.
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